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What it is and what sets it apart: Protects quality and guest relationship. Differs from always-no or always-yes without learning.
At the bar: Listen → offer remake → diagnose cause (shot, milk, ticket) → fix process → log if recurrent.
Impact on the drink: Impact: fewer bad reviews and real team learning.
Technical notes: Set limits (abuse vs error). Train empathetic phrases.
Common mistakes: Getting defensive. Remaking without finding the fault. Blaming the guest out loud.
How to use
Work from a logged recipe, scale and a clean station.
Steps
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Prep equipment and confirm the target recipe.
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Perform Remake policy changing only one variable.
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Taste, clean and log the adjustment.
Tips
- Prioritise hygiene and consistency over speed.
In Cafesito
Save coffees to your pantry, brew with method and keep your diary.